Case Study – The Penny Hill Centre

Services Provided: Daily Cleaning, Window Cleaning, Grounds Maintenance, Reactive Maintenance Works, Reactive Waste Management.

• Penny Hill is a vibrant open air shopping centre in Hunslet, it is home to an 80,000 sq ft Morrison’s superstore and twenty-two individual retail units with a combination of national, regional, and independent retailers. Retailers include Yorkshire Bank, Sue Ryder, Scrivens, Greggs and The Card Factory.
• The Property Management Company appointed Elite FM (Facilities Management) Limited, shortly after their purchase of the centre. The Property Management Company came to Elite FM as the site needed significant attention.
• The Property Management Company awarded Elite FM the daily cleaning services contract at the centre, involving tasks such as: – cleaning the inside of the parade, cleaning front of house areas, service yards, low level window cleaning and litter pick of the car park and surrounding areas.
• Penny Hill and The Property Management Company had been experiencing issues with fly tipping, and other issues such as the emptying of occupier’s rubbish bins by people searching through them. Elite FM were brought in to manage this problem, by providing a reactive mobile waste management service.
• To further address the issue of fly tipping, Elite FM suggested providing an even split of hours in both the morning and the evening to increase the overall presence at the site, and this has resulted in a drastic decrease in the number of fly tipping events. Elite FM also provide the regular high level window cleaning at this site.
• The Property Management Company appointed Elite FM as the ongoing Grounds Maintenance contractor, this involves weekly visits during the summer months, and bi-weekly during the winter months. The Property Management Company also took on Elite FM to reduce the height of the perimeter hedges around the entire site, which had become overgrown due to a lack of attention from the previous contractor, this made the site more visible from the roadside.