Case Study – Eden Square Shopping Centre

Situation

Elite FM collaborate with property management organisations in the shopping centre/outlet/retail park sector, to deliver significant cost savings on their soft services whilst increasing the overall quality of the service provision.

In June 2021, Elite FM won the contract for the dual service provision of security and cleaning at Eden Square Shopping Centre in Manchester, inheriting the site from a well-known FM provider in the retail field.

The Property Management Company were unhappy with both the management of the site and the overall quality of the service provision. As well as this, The Property Management Company were looking for a solution to provide a significant cost saving without hindering the overall quality of the service provision, which is where Elite FM came in.

Solution

Elite FM put forward the solution of ‘Dual Role Operative’. This term is the fusion of our proven areas of security and cleaning speciality. This meant we could offer a 30% reduction in both man hours and overcall cost vs the split service operation.

To achieve this change, Elite FM mobilised the existing team on site and ensured all were happy and competent in their roles. For members of the team that did not wish to transfer as a dual role operative, Elite FM quickly recruited new starters to fill those vacancies.

Since Elite FM began working on site, The Property Management Company have both received and provided outstanding feedback about the service provided from a vast array of those on site at Eden Square which includes retail, food and beverage, residential and areas of public realm.

Elite FM has been able to achieve this thanks to our innovative use of Site Audit Pro. Any additional tasks and processes that are picked up throughout the day by our operatives are reported back to the client, providing them with regular visual updates as to what is going on and what we have done about it through PDF reports, once again saving both time and money.

From a commercial perspective the dual service dynamic achieves considerable financial savings compared to split service operations.